Patients

Some insurances not listed above are accepted on a case-by-case basis. We do provide services out-of-network; check with your insurance company to see if you have out-of-network benefits.

Yes, we accept both New York State Workers Compensation and ‘No Fault’ or ‘Motor Vehicle Accident’ as insurance. Please have all your information including case number, date of accident, attorney information, and all relevant data ready for the day of your appointment.

If you have been referred by your attorney on a medical lien case, one of our medical directors will need to speak with your attorney prior to your appointment. This is done on a case-by-case basis.

Yes. Depending on your insurance plan, there may be co-insurances and deductibles for pain management services. We will ask for payment up front if your plan has a high deductible. You will be responsible for a co-payment as well as directed by your plan. A member of our staff will have a financial discussion with you during your visit to make sure you know what your financial obligations are. Under certain circumstances, we can set up payment plans.

For first-time patients: please arrive 30 minutes prior to your appointment, or fill out patient intake forms ahead of time and bring them with you to expedite your check-in process. Please also bring your current medications along with copies of any pertinent medical records, including any imaging (X-rays, MRIs) that you may have. Please give your medical records to the front desk to scan into your electronic chart before you see the doctor.

For consultation appointments: Patients are requested to arrive 15 minutes before their scheduled appointment time.

For procedures, please arrive at your scheduled time. If your procedure involves anesthesia, please do not eat for 6 hours or drink for 2 hours prior to procedure. Patients taking blood thinning medications should have prior medical clearance from their cardiologist to stop taking these medications for 7 days before the procedure. For more pre-procedure information, click here.

Wait Times: We value your time and try to minimize wait times as a priority.The average total time spent in office when you are receiving a procedure with sedation is around 60 minutes. We do accept walk-ins, however, there may be a significant wait time as we prioritize patients with appointments.

We strongly encourage patients make appointments ahead of time. Our schedules fill up quickly. The easiest way to do ensure you get your first-choice timeslot for a follow-up is to schedule your next visit before leaving the office.

You will receive our Post-Procedure Guide, and our .Post-Anesthesia Guide if you received anesthesia. Remember that it may take 2-3 days to experience optimum results from the procedure (and up to 4-6 weeks for Radiofrequency Ablations). In many cases it takes more than one procedure to achieve best results. We prefer to follow up with patients two weeks after the procedure, unless directed otherwise by your doctor. If you are in severe pain, we will usually schedule follow up in one week. Feel free to contact us at any time.

Because each insurance company has it own requirements and authorization processes, it can be hard to predict how long your authorization will take. Most procedure/MRI authorizations take less than a week, but some others can take weeks for your insurance company to approve. In certain cases, patients can significantly expedite their authorization by contacting their insurance provider directly. You can always check on the status of your authorization request by calling or emailing us.

All opiate prescriptions are only dispensed with an office visit, no exceptions.

Refills of other pain medications such as muscle relaxants, NSAIDs, and nerve pain medications (i.e. gabapentin) can be requested by calling the office.